Have you made an in-game credit or digital content purchase that was not received?
Tips to avoid this situation:
- Ensure you have selected the correct game/app top-up page on Codashop.
- Ensure that you are using your correct user ID and format from the game.
To find out how to enter the correct user ID, click the question mark logo ❔located on the right side of the "Enter ID" box or check our Help Center.
- Before proceeding to "Step 5 - Buy", please verify that your details are correct in "Steps 1 - 4" (User ID, Top Up, Payment, Billing Address).
IMPORTANT - PLEASE NOTE!
If you have pressed the "Buy!" button with the incorrect information and selections from "Steps 1 - 4", Codashop DOES NOT issue refunds and is UNABLE to transfer purchased items to a different user ID.
Please double-check that you have entered all the correct information from "Steps 1 - 4" before pressing the "Buy!" button.